The story
What the homeowner called about
The meter base had been “fixed” several times before and was now showing signs of overheating.
What we found
One of the jaws that holds the meter was very loose, causing a poor connection and excessive heat.
What we couldn't know until we opened it up
Just how bad the connection was. It's hard to judge with the meter still in place.
The options we gave them
Given the age of the unit and the earlier repair attempts, replacing it was the right call. We could reuse the existing riser and the feed to the subpanel, which saved the homeowner money.
What they chose, and why
The replacement.
We replaced what was failing and reused what was still good. The riser and subpanel feed stayed, and that kept the price down.